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Streamline Your Revenue Cycle with Wave Online’s Expert RCM Services

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Streamline Your Revenue Cycle with Wave Online’s Expert RCM Services

By August Trevino 02-2025

In today’s complex healthcare landscape, optimizing your revenue cycle is crucial for financial stability and growth. Lagging payments, denied claims, and inefficient processes can significantly impact your bottom line. Wave Online, your trusted RCM partner with 25 years of excellence, understands these challenges and offers comprehensive Revenue Cycle Management (RCM) services designed to maximize your practice’s profitability.   

We’re not just meeting industry benchmarks – we’re exceeding them. 

Our advanced processes, cutting-edge technology, and dedicated team consistently outperform industry metrics, delivering superior results for our clients.   

A No-Obligation Consultation: Your First Step to RCM Success

We’re so confident in our ability to improve your revenue cycle that we’re offering a no-cost, no-obligation consultation and analysis. This comprehensive review will help you:

  • Identify reasons for your Billing and Collections Lag: Pinpoint the bottlenecks in your current system that are slowing down your cash flow.
  • Analyze the reasons for Denial and Rejections: Understand the root causes of denied claims and implement strategies to prevent them.
  • Capture differences in Contracted vs. Actual Payments: Ensure you’re receiving the full reimbursement you’re entitled to for your services.
  • Evaluate your Front-End Operations, A/R, and Processes: Optimize your front-end processes to improve efficiency and reduce errors.

This consultation is a risk-free opportunity to gain valuable insights into your current RCM performance and discover how Wave Online can help you achieve your financial goals. Let us show you how we can transform your revenue cycle and improve the efficiency and profitability of your practice.

The Wave Online Advantage: Exceeding Industry Standards

At Wave Online, we’re committed to providing best-in-class RCM services that deliver tangible results. Here’s how we compare to National MGMA benchmarks:

  • Faster Claims Processing: Our average claims processing time is just 35 days, significantly faster than the MGMA standard of 40 days. This means quicker revenue for your practice.   
  • Higher First-Pass Resolution Rate: We achieve an impressive 92% first-pass resolution rate, surpassing the MGMA benchmark. This reduces denials, minimizes rework, and boosts your cash flow.   
  • Lower A/R Days: Our clients enjoy an average A/R day of 38, considerably better than the MGMA standard of 40 days. This demonstrates our efficiency in collecting outstanding balances.

Controlling Your Accounts Receivable

Effective management of Accounts Receivable (A/R) is essential for a healthy revenue cycle. According to MGMA, the median percentage of A/R over 90 days is 21%, with the top tenth percentile at 14%. At Wave Online, we empower our clients to achieve top-tier performance. Based on the best practices of our high-performing clients, we strive to help providers achieve an A/R > 90 days of less than 15% of the total, significantly improving their financial health.   

Partner with Wave Online for RCM Excellence

Choosing the right RCM partner is a critical decision. With Wave Online, you’re not just getting a service provider; you’re gaining a dedicated partner committed to your success. Our 25 years of experience, combined with our advanced technology and expert team, allows us to deliver exceptional results that set new standards in the healthcare industry. 

Visit our website at https://wavehca.com/practice-performance | to learn more and schedule your no-obligation consultation today. Let Wave Online help you unlock the full potential of your revenue cycle.  

Orchestra Health: Reinventing Surgery Coordination

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One of the great things about HLSA is the opportunity to learn about new business ventures in our area, one of the most exciting of which recently has been Orchestra Health. A digital platform and service solution for improving pre-surgical coordination and managing PAT remotely. Orchestra Health was co-founded by Stuart Solomon MD, an anesthesiologist with a background in perioperative medicine and digital health, alongside Austin Lopez-Gomez, an experienced logistics software engineer with a career in operations heavy industries. 

Most of us who have been involved in the delivery of healthcare, from both practice management and hospital settings, are very familiar with the frequently chaotic path patients must navigate once they are told they need surgery.  Assembling the numerous blood samples, tests and images to complete their clearance packet offers many opportunities for missed appointments, lost reports and changes in overall health status that can lead to cancelled procedures. When these happen last minute- the day before or even the morning of-it leads to frustration for both the patient and their surgeon.

Orchestra Health provides a streamlined, digital, one-stop shop to change all this with coordinated preop tracking, unified communications, efficiency insights and telehealth medical clearance. By managing the process from day one, Orchestra can reduce preop costs by as much as 30 percent while allowing surgeons to perform approximately 18 percent more surgeries per year. Additionally, Orchestra provides  up to a 15 percent increase in utilization along with a 30 to 50 percent reduction in PAT costs.  

If your practice or surgery center would benefit from more reliable coordination and increased revenues, contact Orchestra today at 210-802-7551, or email [email protected] 

Healthcare Leaders Enters its 11th Year of Forging New Connections

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Healthcare Leaders celebrated its 10th anniversary last year. Back in 2014, we were a small handful of acquaintances, some of whom had experienced position eliminations, were transitioning out of the military, or just plain looking for new and better opportunities.  We were meeting twice a month, early in the morning, at a coffee shop on 281 trying to help each other make connections and identify opportunities. Over the course of a few months, we developed a little email following of two or three dozen people, many of whom had never been to our meetings. “We’d love to attend,” they would tell us, “but can’t make mornings, can you do something in the evening?” 

At that point, we started doing an evening mixer the second Thursday (so as not to coincide with our friends at San Antonio IT Networking Group on the first Thursday) of each month. We’ve been hosting our networking events ever since. Like everyone else, we had an unwelcome hiatus forced on us by covid. We even had a newly launched and ultimately short-lived Houston chapter that was closed after only two meetings due to the lockdown. But, as things returned to normal, we concentrated on rebuilding our San Antonio group. After about a year, we were back to where we had been and beginning to grow even larger.

Over the years, we’ve had a lot of great sponsors, venues and speakers for our special events. As most of our regular attendees know, for many years we were at the Sustenio Restaurant at the Eilan Hotel. They were great and gracious hosts, but, sadly, we outgrew the space they could offer, and we set off exploring other locals. Our very first special event sponsor was the South Texas & Surgical Hospital for a luncheon hosted by the Bexar County Medical Society.

Although we began as a small group helping each other with job leads, over the years we have probably been more prolific in connecting people with new clients and new business. However, helping people connect with someone who can point them to a new job remains near and dear to our hearts and we are delighted if we can offer help in what can be a very trying and stressful time.  We are dedicated to fostering business connections, and our goal is to do this in an atmosphere of community and familial support.

If you haven’t already done so, please join us sometime. Come and connect.

August Trevino Represents Wave Online in San Antonio

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I am pleased to announce that I am now representing Wave Online in San Antonio and South Texas. While Wave Online serves clients in 19 states and other urban areas of Texas, its broad array of contemporary revenue cycle solutions and service offerings are relatively new to the San Antonio market.

For over 25 years, Wave has maintained a proven track record of helping healthcare providers achieve revenue increases of 10% or more through coding expertise, denial minimization, timely claims follow-up and advanced data analytics.

A thorough understanding of all the obstacles and challenges faced by your billing and coding practices is the key to successful revenue cycle management.  At Wave Online, our team can help improve profitability by monitoring, measuring and managing those challenges while also providing you with transparency of progress.

Our four-pronged approach which includes technology-led operations, a delivery model aligned to provider priorities, a focus on automation to drive efficiency and our 25 years of experience crafted insight into payor behaviors has helped us to realize over $81.5 million in charges billed, $30.5 million in payments posted, and $42 million accounts receivables effectively managed at over 100 client sites worldwide.

If you think your practice might be leaking revenue through the unintentional gaps that can occur in your coding and billing practices, please contact me to find out more. Wave Online can give you a free assessment, analyze your billing data, and find those gaps which can adversely affect your bottom line.

Call: 210-951-9268

Email: [email protected]

www.wavehca.com

HIMSS South Texas Chapter: Summit on Leveraging AI in Healthcare

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For our HLSA friends in the South Texas Chapter of HIMSS, there will be an AI Summit on Leveraging AI in Healthcare at the Chapman Center of the Trinity University Campus on May 2, 2024. Discover how AI is being used to enhance patient outcomes, streamline processes, and improve overall healthcare delivery. Network with professionals and gain insights into the future of healthcare technology. Don’t miss this opportunity to learn about the latest advancements in AI and its impact on patient care! See the agenda and times below. Seating is limited and going fast so register now!

AI Summit: Leveraging AI for Healthcare

Date: May 2, 2024

Location: Trinity University; Chapman Hall & Great Hall

Agenda:

3:00pm- 3:30pm- Check-In

3:30pm-4:30pm – AI Panel Discussion

4:30pm-5:00pm – Q&A

5:00pm-7:00pm – Networking Social

Join us at the AI Summit where experts in the field will discuss how Artificial Intelligence (AI) is revolutionizing healthcare.

 

 

Purchase a chance to win a great ATV and support The Kingdom Healthcare System!

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Many of our HLSA regulars know Dr. Hussein Musa and Dr. Adetoun Musa, the husband-and-wife physician founders of The Kingdom Healthcare System, a wonderful San Antonio based non-profit that, in their own words, “Provides access to free and affordable primary healthcare to medically underserved communities as a physical example of God’s love for all people.” Kingdom’s scope and outreach has been growing rapidly since we met the Musa’s two years ago, including the recent addition to their team of Hondo Esparza as Director of Operations. Together, they are in the midst of a new fundraising campaign featuring a chance at a really nice ATV for only $15! The drawing will be held Wednesday, May 22, 2024, so there is still plenty of time to purchase your ticket by scanning the QR code below. Please help the Kingdom team help the medically underserved in our community by supporting this worthy cause!

 

Shots for Soldiers

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HLSA is helping our friends at the San Antonio chapter of the Free Market Medical Association raise awareness of a new program called Shots for Soldiers. The program will help make available to veterans a patent-pending new therapy, developed by a small, eponymous Kansas-based non-profit. Platelet Rich Plasma (PRP) therapy uses injections of a concentration of a patient’s own platelets to accelerate the healing of injured tendons, ligaments, muscles and joints and is effective in pain management. The current need is for volunteer physicians to administer the program. Please read the flyer below for complete details and if you an interested physician, or know a physician who might be, please share this post. You can email Shankar Poncelet at [email protected].